Feature
AI Text & SMS That Converts Leads
Two-way AI-powered text conversations that follow up with leads, confirm appointments, answer questions, and re-engage no-shows — automatically.
Two-Way SMSWhatsAppInstagram DMsFacebook MessengerWeb Chat
72% of consumers prefer texting over calling when interacting with businesses. Yet most businesses still rely on phone calls as their primary communication channel — and when they do text, it's one-way blasts that feel spammy and impersonal.
Wellgrow's AI text agents have intelligent, two-way conversations with your leads and customers over SMS, WhatsApp, Instagram DMs, Facebook Messenger, and web chat. The AI understands context, remembers previous interactions, and takes real actions — booking appointments, answering service questions, sending links, and updating your CRM.
When a new lead fills out your website form at 11pm, your AI agent texts them within 60 seconds with a personalized message. It answers their questions about your services, qualifies them, and books a consultation — all before your competitors even see the lead in their inbox the next morning.
For existing customers, the AI sends appointment reminders, follows up after visits, re-engages no-shows with rebooking offers, and runs targeted campaigns. Every message sounds natural and on-brand because you control the personality, tone, and response guidelines.
< 60s
Average first response
98%
SMS open rate
3x
Higher conversion vs email
40%
No-show reduction
Capabilities
Everything you need, built in
Speed-to-Lead That Wins Deals
Research shows that responding to a lead within 5 minutes makes you 21x more likely to qualify them compared to waiting 30 minutes. Wellgrow responds in under 60 seconds — every time, day or night. The AI engages the lead in a natural text conversation, asks qualifying questions, and books an appointment while the lead is still hot.
- Responds to new leads within 60 seconds, 24/7
- Asks qualifying questions to score lead quality
- Sends booking links and collects intake information via text
- Handles objections and answers service/pricing questions
- Updates your CRM with lead details and conversation history
Appointment Management by Text
Reduce no-shows by up to 40% with automated text reminders. Your AI sends confirmation texts when appointments are booked, reminder texts 24 hours and 1 hour before, and follow-up texts after the visit. When someone needs to reschedule, the AI handles it conversationally — no phone call needed.
- Booking confirmation with calendar details
- Customizable reminder sequences (24hr, 2hr, 30min before)
- Two-way rescheduling via text conversation
- No-show follow-up with rebooking offers
- Post-visit feedback collection and review requests
Multi-Channel from One Platform
Your customers use different channels. Some prefer SMS. Others use WhatsApp, Instagram DMs, or Facebook Messenger. Wellgrow manages all of them from a single platform with the same AI personality and knowledge base. The AI maintains conversation context across channels — so if a customer starts on Instagram and continues via SMS, nothing is lost.
- SMS and MMS messaging
- WhatsApp Business conversations
- Instagram DM auto-responses
- Facebook Messenger integration
- Website live chat widget
Campaign & Drip Automation
Go beyond one-off messages. Build automated text sequences for lead nurturing, appointment reminders, seasonal promotions, and customer reactivation. The AI handles responses to campaign messages conversationally — so when a customer replies 'yes I'm interested' to your promo text, the AI books them immediately.
- Drip sequences for lead nurturing
- Seasonal and promotional campaign blasts
- Dormant customer reactivation sequences
- Birthday and anniversary automated messages
- Review request campaigns after appointments
Use Cases
How businesses use this
Lead Follow-Up
New form submission at 10pm? Your AI texts them in 60 seconds, answers questions, and books a consultation — before your competitor responds the next morning.
Appointment Reminders
Automated reminder texts 24 hours and 1 hour before appointments. Two-way — customers can confirm, reschedule, or ask questions by replying.
No-Show Recovery
When a customer misses their appointment, the AI follows up within 30 minutes with a friendly rebooking message and available time slots.
Review Generation
After a positive visit, the AI sends a personalized review request with a direct link to your Google Business Profile.
Promotional Campaigns
Launch seasonal offers via text. When recipients reply with interest, the AI handles the conversation and books them.
Intake & Forms
Collect pre-appointment information via text conversation — insurance details, medical history, or project requirements — before the visit.
FAQ
Frequently asked questions
Is AI texting TCPA compliant?+
Yes. Wellgrow includes built-in opt-in and opt-out management. All contacts must opt in before receiving messages, and replying STOP immediately unsubscribes them. We provide compliant opt-in language for your forms and maintain a suppression list automatically.
Can the AI send images and links via text?+
Yes. MMS support allows the AI to send images, PDFs, booking links, directions, and documents. It can also receive images from customers — useful for getting photos of damage for home services or showing treatment areas for med spas.
How does the AI know what to say?+
You train the AI with your knowledge base — services, pricing, FAQs, policies, and business rules. You also define the personality, tone, and escalation rules. The AI stays within your guidelines and never invents information.
What's the difference between this and a mass texting tool?+
Mass texting tools send one-way blasts. Wellgrow's AI has two-way conversations. When a customer replies to any message, the AI responds intelligently, answers questions, and takes actions like booking appointments — no human intervention needed.
Can I review conversations before they're sent?+
You can choose between fully autonomous mode (AI handles everything) or human-in-the-loop mode (AI drafts responses for your team to approve). Most businesses start with human review and transition to autonomous as they build confidence.
Ready to modernize your voice channel?
See a working agent in your use case, with your stack and your rules. Book a demo with our team today.
No commitment required • Response within 24 hours • Free pilot available